From ITS Wiki - Information Technology Services - University of Rhode Island
This article contains information for Apple Mail v2 for Mac OS X 10.4 (Tiger), v3 for Mac OS X 10.5 (Leopard), v4 for Mac OS X 10.6 (Snow Leopard) up until v.7 for Mac OS X 10.9 (Mavericks). All versions of Mail are compatible with URI's Webmail service. Only versions 4 and later are fully compatible with URI's Exchange Email service. More info about Microsoft Exchange Email can be found here. The latest versions of Apple Mail should be compatible with the Zimbra email system.
- 1 Configuring Apple Mail
- 2 Configuring URI Webmail Through Verizon or Cox
- 3 Problems Sending Mail
- 4 Checking And Receiving Mail
- 5 Creating An Outgoing Message
- 6 Replying To A Message
- 7 Saving An Outgoing Message
- 8 Deleting A Message
- 9 Quitting Mail
- 10 Changing POP settings in Apple Mail
- 11 Long Headers
Configuring Apple Mail
These steps need to be done only once.
1. Open Mail via the dock icon.
2. If you have not yet setup an account, Mail will guide you through the process. If you have already setup an account and would like to add another, select File and click Add Account.
3 Enter your name, your email address, and your email password.
4. In the Account Type dropdown box select either POP or IMAP.
- POP (Post Office Protocol) requires you to download your messages to your computer or diskette, and then use the same computer or diskette to read or re-read your messages.
- NOTE: by default, Apple Mail enables Secure Socket Layer (SSL) for new accounts. Our server does not support SSL, so this will have to be disabled by going into Mail -> Preferences -> Users -> Advanced.
- IMAP (Internet Message Access Protocol) allows you to keep your messages on the mail server, which means that you can access your email from any computer anywhere - home, office, or hotel when traveling. You can still transfer your mail to your own computer at any time.
5. Choose an Account Description for this account and enter your name and email address. Click the Continue button.
6. On the Incoming Mail Server screen, use the following incoming/outgoing settings.
• Your username as the eCampus username.
• Your password as the mail password
7. Click Continue.
8. Enter the correct outgoing mail server on the Outgoing Mail Server screen.
Use these incoming/outgoing settings. Leave the Outgoing Username and Password fields blank if you are setting up a URI email account.
9. Click Continue and again on the Account Summary page. At this point you will be able to either Import Mailboxes from another mail client or another account. Otherwise, click Done.
Configuring URI Webmail Through Verizon or Cox
Verizon requires their customers to authenticate through their server every time they send an email. The following settings should resolve any issues:
1. Go to "Mail".
2. Go to "Preferences".
3. Click on the "Accounts" tab.
4. Click on "Server Settings".
5. Enter the outgoing server into the "Outgoing Mail Server" field.
6. From the drop down menu, for "Authentication", select "Password".
7. Enter the username and password for your verizon or cox account.
v10.5 (Leopard) and v10.9 (Mavericks)
1. Go to "Mail".
2. Go to "Preferences".
3. Click on the "Accounts" tab.
4. From the drop down menu, for "Outgoing Mail Server (SMTP)", select "Edit Server List...".
5. Select desired server from the list.
6. Select the "Advanced" tab.
7. From the drop down menu, for "Authentication", select "Password".
8. Enter the username and password for your verizon or cox account.
9. Click "OK".
Problems Sending Mail
If emails are stuck in the Outbox but all outgoing server information is correct, delete all emails in the Outbox, restart Mac Mail, and try to send again.
Checking And Receiving Mail
You may request your mail at any time by using any of the following options:
- Selecting "Get New Mail" from the Mailbox menu.
- Clicking on the envelope on the left-hand side
- Pressing Shift+⌘+N on the keyboard.
v10.4 (Tiger) to v10.6 (Snow Leopard)
The list of messages is in the top panel of the Mail window. Select a message by clicking on it to see its contents in the lower panel or double-clicking to read in a new window.
v.10.7 (Lion) to v10.9 (Mavericks)
The list of messages is in the middle panel of the Mail window. Select a message by clicking on it to see its contents in the right panel or double-clicking to view the message in a new window.
Creating An Outgoing Message
1. Select File and click New Message (Mac v10.4 to v10.6) or click on the pencil on the left next to the envelope icon (Mac v10.7 to v10.9).
2. A composition window is displayed with the blinking cursor situated at the start of the To: field. Since it is easiest to experiment with Mail by sending a message to yourself, type your own e-mail address in the "To:" field.
3. Press the tab key or point and click the mouse to move the cursor down to the "Subject:" field. Typically, this field should contain some brief text indicating what the message is about. For this message, type the words Test Message. Move the cursor past the "Cc:", "Bcc:", and "Attachments:" fields into the large area below them. This area is reserved for the actual body of the message. Type in your text.
The Send button is in the upper left corner of the composition window. To send the message, click on this button. The composition window immediately closes when your message has been sent.
Replying To A Message
For any mail message that someone has sent to you, you can easily initiate a reply message to its sender without having to create a new message. Open the In mailbox by selecting Go To -> In from the Mailbox menu. Single-click on the message summary of your test message to highlight it. From the Message menu, select Reply to initiate a reply to this message. A new composition window is displayed with the sender’s address automatically placed in the "To:" field of the header. The original sender’s text is included in the body of the message prefixed by > at the beginning of each line.
This text may be edited as needed. Since it is fully selected in the new composition window, it can be deleted by pressing the delete key. You can enter more text in the reply message as you would in any outgoing message.
Saving An Outgoing Message
Sometimes it is convenient to save an outgoing message either as a safeguard when typing long messages, or for temporary storage so you can return to it at a later time for changes or additions prior to sending it. To save any current outgoing message, select Save as Draft from the File menu. This does not close the composition window but it does save the version of the message in the Drafts mailbox as it appears at the time of the save. As long as an outgoing message has not been sent, changes can be made to it.
For example, if you wish to send the message to an additional person, you can add his/her address in the "To:" field. Any two addresses in a single field must be separated by a comma.
Deleting A Message
Messages are stored indefinitely in any mailbox until they are explicitly deleted or transferred to another mailbox. Any message can be deleted. To delete a message, open the message first, and select Delete from the Message menu. As a safeguard, the Delete command does not actually delete messages but transfers them to the Deleted mailbox. Therefore, if you realize you accidentally deleted a message, it can be recovered and transferred out of the Deleted mailbox. To manually delete messages held in the Deleted mailbox, select Erase Deleted Messages from the Mailbox menu.
When you are finished using Mail, select Quit from the Mail menu.
Changing POP settings in Apple Mail
1. Open the Apple Mail Program.
2. Pull down the Mail menu and select Preferences.
3. A new window will open, select the General icon at the top left.
4. Look for the second pull-down menu "Check for new messages:" select "Every 5 minutes" or any periodicity greater than that.
5. Close the Preference pane by clicking on the red circle in the upper left corner.
Long headers will show you the path the email took to reach your account. To view the long headers for a message, select the message and then click View > Message > Long Headers or press Shift, Apple, H